Allstate, more or less, is the non-golden mean between great and terrible insurance companies, excelling in certain areas, such as area coverage and policy flexibility, while often performing well below standards for customer service and claims timeliness.
Like Liberty Mutual, Allstate is excellent for its initial response benefits, like towing, but can be painstakingly slow-coming in its damage estimation, claims resolution and repairs. Allstate stands out for its policy offerings, providing a variety of coverage options for drivers. It even offers drivers agent-like customization with its "Bumper-to-Bumper Basics" tool that helps determine the right level of coverage for vehicles.
While it stands out first and foremost for its policy flexibility, Allstate also has a robust offering of driver discounts. Discounts are available for cars with safety features like Anti-Lock brakes and Anti-Theft devices.
One of Allstate's benefits is its "New Car Replacement" program. Drivers of new cars often lose more than just their car when involved in a "Total Loss" accident. With Allstate, drivers of vehicles in their first three model years will receive an entirely new car, as opposed to the depreciated value of the totaled car.
For customer service and claims timeliness, Allstate stands to improve. Claims can be reported easily enough, both online and through telephone, but unlike Progressive's hassle-free "Concierge " program that fees up policyholders to return to their lives and let the car insurance company worry about the details, Allstate's process is riddled with inefficiencies that more often than not translate to serious delays.
Source http://insurance-quote-review.toptenreviews.com
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